Poor customer service with opie oils

dgacampbell · 08-03-12, 03:50 PM

I had made quite a large order on the 3rd of march quite late in the day on a saturday. (£130ish)
The website had said 3/4 days delivery to N.Ireland.
So ignoring saturday and sunday.....3/4 days was today... nothing had arrived, i checked my order online, said not yet dispatched.
i phoned them this morning, to ask what was going on, to be told they did not have my engine oil, and that was what was holding the order up.
Now i had my car booked in for saturday morning to have work done, requiring products i paid for from this company.
I told them they had my contact details and should have let me know there was a hold up, or offered an alternative product.
But the chap on the phone seemed to think it was ok to leave me waiting about like a gimp for upto 7 days before it was their duty to inform me of the situation.....
After some arguing they admitted this was their fault, i was told they could ship out the rest of the order, but it would be atleast tuesday before it arrived as i live so far away....
What complete bullshit, i recieve products next day delivery all the time from england, when i said this, i was told they would not pay for next day delivery..
I cancled my order!
VERY VERY POOR CUSTOMER SERVICE IMO..............

venting over for now.

john johnson · 08-03-12, 04:09 PM

That's crap , we ship all over and on economy to Ireland it's 2-3 days . A lot of people chase / tout for orders the fook you about , I had one this week who we've used for years , faxed over the order on a letterhead , 3 days later they phoned to ask where to send it too.... It's on thd fax header , oh right we will check stock and get back to you ..... Still waiting

rtz62 · 08-03-12, 04:52 PM

I've used Opie before, very keen prices but usually 4-7 days delivery.
I placed a biggish order (£150+) a couple of weeks ago, and it took a week to get to me ( for a Range Rovet so loads of oil for engine, gearbox, diffs, transfer boxes etc)
Positives are that as a one-stop shop I got all the filters from there as well.
In addition, I had to ring prior to order and they were very helpful.

But I agree, delivery times aren't the best, and to not be updated about a shipping delay is just shoddy.

dgacampbell · 08-03-12, 05:29 PM

I agree, club discount and good prices don't make up for poor service full stop!

john johnson · 08-03-12, 05:47 PM

I've used carriers for 30 plus years and there's sod all difference between next day and economy , the only time you shit a brick is with timed stuff and sat am deliveries , shit service us what it books down to, I'll give Pete reeves his due he's quick and reliable

PeterB · 08-03-12, 05:47 PM

Their prices used to be very keen, but it seems that I can get the same stuff locally for less these days.
The free delivery that they used to do was a big incentive for me too, though there is a minimum order value for that now.
Shame really.

PeterB · 08-03-12, 05:49 PM

Quote:

Originally Posted by john johnson

....I'll give Pete reeves his due he's quick and reliable.

Yep, I'll certainly second that JJ

dgacampbell · 08-03-12, 05:59 PM

Quote:

Originally Posted by john johnson

I'll give Pete reeves his due he's quick and reliable

I'll third that Pete Reeves is a true gentleman, a pleasure to deal with!

gabriel.oconnell · 08-03-12, 06:11 PM

when i use to deal with peter reeves have evrything next day tip top guy number 1 for quattro service

dgacampbell · 08-03-12, 06:24 PM

can anyone reccomend a good gearbox oil for my 90 other than Fuchs, that i may be able to source locally??

08-03-12, 04:09 PM	#2
john johnson Moderator of sausages Classic Audi Club Member Join Date: Sep 2008 Location: sheffield Posts: 13,331	That's crap , we ship all over and on economy to Ireland it's 2-3 days . A lot of people chase / tout for orders the fook you about , I had one this week who we've used for years , faxed over the order on a letterhead , 3 days later they phoned to ask where to send it too.... It's on thd fax header , oh right we will check stock and get back to you ..... Still waiting __________________ Mr OCD http://s159.photobucket.com/albums/t144/jsquatts/ Daily rs4 b7 with buckets that play havoc with my piles And if you are reading this as James may would say ' you're a cock '

08-03-12, 05:47 PM	#5
john johnson Moderator of sausages Classic Audi Club Member Join Date: Sep 2008 Location: sheffield Posts: 13,331	I've used carriers for 30 plus years and there's sod all difference between next day and economy , the only time you shit a brick is with timed stuff and sat am deliveries , shit service us what it books down to, I'll give Pete reeves his due he's quick and reliable __________________ Mr OCD http://s159.photobucket.com/albums/t144/jsquatts/ Daily rs4 b7 with buckets that play havoc with my piles And if you are reading this as James may would say ' you're a cock '

08-03-12, 04:52 PM	#3
rtz62 Senior Member Join Date: Nov 2008 Posts: 1,527	I've used Opie before, very keen prices but usually 4-7 days delivery. I placed a biggish order (£150+) a couple of weeks ago, and it took a week to get to me ( for a Range Rovet so loads of oil for engine, gearbox, diffs, transfer boxes etc) Positives are that as a one-stop shop I got all the filters from there as well. In addition, I had to ring prior to order and they were very helpful. But I agree, delivery times aren't the best, and to not be updated about a shipping delay is just shoddy.

08-03-12, 05:29 PM	#4
dgacampbell Senior Member Classic Audi Club Member Join Date: May 2011 Location: Co.Armagh, N.Ireland Posts: 1,442	I agree, club discount and good prices don't make up for poor service full stop!

08-03-12, 05:47 PM	#6
PeterB You absolute shower! Classic Audi Club Member Join Date: Jul 2007 Location: The Chester Posts: 1,444	Their prices used to be very keen, but it seems that I can get the same stuff locally for less these days. The free delivery that they used to do was a big incentive for me too, though there is a minimum order value for that now. Shame really.

08-03-12, 06:11 PM	#9
gabriel.oconnell 4 ring whore! Classic Audi Club Member Join Date: Jun 2008 Location: brynmawr Posts: 3,243	when i use to deal with peter reeves have evrything next day tip top guy number 1 for quattro service

08-03-12, 06:24 PM	#10
dgacampbell Senior Member Classic Audi Club Member Join Date: May 2011 Location: Co.Armagh, N.Ireland Posts: 1,442	can anyone reccomend a good gearbox oil for my 90 other than Fuchs, that i may be able to source locally??